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Job Title: Customer Service Representative Home Nutrition Services
Company Name: Providence
Location: Spokane Valley, WA USA
Position Type: Full Time
Post Date: 11/06/2025
Expire Date: 02/14/2026
Job Categories: Accounting/Auditing, Administrative and Support Services, Social & Human Services, Customer Service and Call Center, Finance/Economics, Financial Services, Healthcare, Other, Healthcare, Practitioner and Technician, Information Technology, Insurance, Law Enforcement, and Security, Legal, Warehousing, Medical
Job Description
Customer Service Representative Home Nutrition Services

Description



This position is responsible for monitoring, assessing utilization and compliance and facilitating order processing and timely delivery for medical nutrition and disposable supplies for nutrition patients throughout the entire course of their therapy. This role is vital in monitoring and solving for delivery/service disruption, backorders, recalls, payor audits, financial inquiries and product complaints. This position is responsible for coordinating with care providers and service requirements, including but not limited to working closely with the dietitians, access team, billing department, warehouse, contracted vendors (i.e., courier) and medical supply distributors to ensure home nutrition patients receive compassionate, dignified and excellent care



Providence caregivers are not simply valued theyre invaluable. Join our team at Providence Infusion and Pharmacy Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.



Benefits and Perks:




  • Competitive pay


  • Best-in-class benefits full medical, dental and vision coverage from your first day


  • 401(k) plan with employer matching & complementary retirement planner


  • Generous paid time off for vacation, sick days and holidays


  • Tuition reimbursement & student loan forgiveness programs


  • Wellness & mental health assistance programs


  • Back-up child & elder care to help with care disruptions for your family


  • Voluntary benefits, like pet, auto and home insurance, commuter benefits and more!



Preferred qualifications:




  • Experience in home infusion or home health.


  • Customer service experience.


  • 1 year of experience in medical office setting.


  • Computer experience with Electronic Medical Records, Microsoft Word, and Excel.



Why Join Providence?



Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.



Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.



About Providence



At Providence, our strength lies in Our Promise of Know me, care for me, ease my way. Working at our family of organizations means that regardless of your role, well walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.



Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.



Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.



Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.



Requsition ID: 397365


Company: Providence Jobs


Job Category: Customer Service


Job Function: Administration


Job Schedule: Full time


Job Shift: Day


Career Track: Admin Support


Department: 3307 PIPS CNS SPOKANE WA


Address: WA Spokane Valley 15918 E Euclid Ave


Work Location: Providence Infusion-Pharmacy Svcs-Spokane Valley


Workplace Type: On-site


Pay Range: $18.83 - $28.80


The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.



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Contact Information
Company Name: Providence
Website:https://rr.jobsyn.org/023744B4716B4F51B21BD5D32ADA27042407
Company Description:

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