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| Company Name: |
General Dynamics IT |
| Location: |
Home Office, Hom |
| Position Type: |
Full Time |
| Post Date: |
04/29/2026 |
| Expire Date: |
07/06/2026 |
| Job Categories: |
Engineering, Information Technology |
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Call Center Manager - Medicaid
Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Customer Service Sr Manager/ Call Center Manager for a career where your growth is just as important as the mission you support.MEANINGFUL WORK AND PERSONAL IMPACTAs a Customer Service Sr Manager, the work youll do at GDIT will be impactful to the mission of our government customer. You will play a crucial role in managing the activities of a call center and providing a productive and motivating working environment.Manage and oversee day-to-day operations of a Medicaid related Call Center Serve as oversight/supervisor of dedicated Medicaid Call Center staff/team by overseeing hiring, training, staff recognition, and performance evaluation. Manages customer service professionals directly and/or through subordinate managers or supervisors and offers leadership, coaching, and training.Manage and oversee assigned Medicaid Call Center processes, procedures, tasks, and activities, ensuring adherence to Agency Quality StandardsAddressing any issues/disputes from customers or clients.Acts as advisor to subordinates to meet schedules and/or resolve problems. Oversees the development and administration of schedules and performance requirements; may have budget responsibilities.Oversees the development and implementation of call center policies and procedures. Advises supervisors on how to handle escalated customer service issues as needed.Monitors call quality and customer satisfaction metrics to improve service levels and assess training needs.Maintains accurate records of customer interactions and details of actions taken.WHAT YOULL NEED TO SUCCEEDBring your Call Center Management and Medicaid Customer Service expertise along with a drive for innovation to GDIT. The Customer Service Sr Manager must have:Five (5) or more years of experience including at least four (4) years professional experience leading Call Center Operations teams, preferably in Medicaid or Medicare environment.Prior experience leading Service Desk, Provider Enrollment, Provider Assistance, Recipient Customer Service, or Electronic Media Claims Coordination preferred. Bachelor's degree in business, communications, or a related field (or equivalent experience) Additional Information: Work Arrangements: Remote. Travel 20-50% to the Montgomery, AL area. Security: A background check will be required. Timeline: This is a contingent job posting. Work is not expected to begin until December 2026 or later. GDIT IS YOUR PLACEAt GDIT, the mission is our purpose, and our people are at the center of everything we do. Growth: AI-powered career tool that identifies career steps and learning opportunities Support: An internal mobility team focused on helping you achieve your career goals Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off Community: Award-winning culture of innovation and a military-friendly workplaceOWN YOUR OPPORTUNITYExplore an enterprise IT career at GDIT and youll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.
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| Company Name: |
General Dynamics IT |
| Website: | https://www.gdit.com/careers/job/35f86c456/call-center-manager-medicaid/?source=AutoAppend_HBCU |
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